Cloud PBX (Cloud-based Private Branch Exchange) is a virtual PBX system rooted on the internet, which automatically answers all calls and routes them to the right department or user extension.
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Cloud Call Center
A call center is a business function that handles inbound and/or outbound phone calls with customers. A cloud call center, or cloud-based call center, is one that has its call center technology
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Cloud CRM
Cloud CRM, is CRM software where the application and data are all held, or hosted, on the CRM providers’ own servers in a datacenter, and accessed via an internet browser.
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The benefits of cloud-based CRM are multiple, from the cost and ease of use through to team collaboration, integration with other systems and data security.