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Etisalna Social

The One-Stop Shop for Omnichannel Customer Service!

Etisalna Social Media Channels is a cloud-based solution that helps businesses of all sizes to provide exceptional customer service across multiple channels, including social media. With Etisalna Social Media Channels, businesses can:

  • Connect with customers on their preferred channels: Etisalna Social Media Channels integrates with all major social media platforms, including Facebook,, WhatsApp, Instagram , Beem , Email , Website Chat  and Line . This allows businesses to connect with customers wherever they are.
  • Deliver a consistent customer experience: Etisalna Social Media Channels provides a single view of the customer, regardless of the channel they use to contact the business. This helps businesses to provide a consistent and personalized customer experience.

Automate customer interactions: Etisalna Social Media Channels can automate a variety of customer interactions, such as responding to FAQs, scheduling appointments, and sending follow-up messages. This frees up employees to focus on more strategic tasks

 

Etisalna Social Media Channels is the one-stop shop for businesses that want to provide exceptional customer service across multiple channels

Key Features of Etisalna Social:

  1. Multi-Channel Support: Etisalna Social supports multiple social media channels, allowing businesses to manage their conversations across multiple platforms.
  2. Centralized Dashboard: The platform provides a centralized dashboard for businesses to monitor and respond to customer inquiries in real-time.
  3. AI-Powered Chatbots: Etisalna Social's AI-powered chatbots enable businesses to automate routine customer queries, freeing up human agents to focus on complex issues.
  4. Personalized Customer Experience: The platform provides personalized customer experiences by allowing businesses to tailor their responses to individual customers' needs and preferences.
  5. Analytics and Reporting: Etisalna Social provides detailed analytics and reporting, enabling businesses to track performance, identify trends, and optimize their social media strategy.

Benefits of Using Etisalna Social:

  1. Improved Customer Experience: By providing a seamless and personalized experience across multiple channels, businesses can improve customer satisfaction and loyalty.
  2. Increased Efficiency: Etisalna Social's automation features enable businesses to reduce the time spent on responding to customer inquiries, freeing up human agents to focus on complex issues.
  3. Enhanced Customer Insights: The platform provides detailed analytics and reporting, enabling businesses to gain valuable insights into customer behavior and preferences.
  4. Competitive Advantage: By leveraging Etisalna Social's omnichannel capabilities, businesses can differentiate themselves from competitors and establish a strong online presence.

How Does Etisalna Social Work?

Etisalna Social works by integrating with your existing social media accounts, allowing you to manage all your social media conversations in one place. Here's a step-by-step overview of how the platform works:

  1. Integrate Your Social Media Accounts: Connect your social media accounts to Etisalna Social's platform.
  2. Monitor Conversations: Use the centralized dashboard to monitor conversations across multiple channels in real-time.
  3. Respond to Customer Inquiries: Use the platform's AI-powered chatbots or human agents to respond to customer inquiries.
  4. Automate Routine Queries: Use the platform's automation features to automate routine customer queries, freeing up human agents to focus on complex issues.
  5. Track Performance: Use the platform's analytics and reporting features to track performance, identify trends, and optimize your social media strategy.

Etisalna Social is an omnichannel platform that enables businesses to manage their social media conversations across multiple channels, providing a seamless and personalized experience for their customers. With its AI-powered chatbots, centralized dashboard, and analytics features, Etisalna Social is the perfect solution for businesses looking to elevate their customer experience and stay ahead of the competition.